Returns & Exchanges

At Rishi Tea, we strive to ensure the highest quality and freshness in every shipment. If you are not completely satisfied with your purchase, please contact us within 30 days for a resolution regarding your order.

Return Process

• 1.
  Review Policy

  Ensure your item is eligible for return; please note that for food safety reasons, opened tea and botanicals cannot be returned unless there is a quality defect.

• 2.
  Contact Support

  Reach out to our customer service team with your order number and a brief explanation of the issue to receive a Return Authorization.

• 3.
  Pack Your Items

  Securely package the items in their original packaging to ensure they are not damaged during transit back to our warehouse.

• 4.
  Ship and Track

  Affix the provided shipping label and drop the package at the designated carrier; your refund or exchange will be processed upon receipt and inspection.